Refund policy
INTERNATIONAL RETURN POLICY
We happy accept qualifying returns for a full refund. Merchandise must be unworn with tags attached and postmarked within 30 days of the ship date. We do not offer free return shipping for international orders. Customers are responsible for return shipping, duties, taxes and fees.
In any case, the products that will be returned must be in perfect conditions and show no evident signs of being used, or else no return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to KORA GARRO in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we will not be able to carry out the return as requested.
NON-QUALIFYING ORDERS PERSONALIZED
Custom-made personalized pieces, including monograms and nameplates, are handmade to order and cannot be returned.
SALE ITEMS
Items purchased on sale and marked as FINAL SALE cannot be returned.
GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.
RETURN SHIPPING PROCESS
All international orders require a Return Merchandise Authorization (RMA) code. To obtain an RMA code, contact us at wecare@koragarro.com with your name, order number, and the items you’ll be returning.
Your original invoice and RMA code number must be included with your return. Please mark the appropriate return code(s) on your invoice.
You may choose the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your refund. We are not responsible for lost return packages, and recommend you insure and track your package.
You will receive an email notification from KORA GARRO when your refund has been processed.
REFUNDS
Upon receipt and processing of your return, which typically can take up to 20 business days from your date of shipment, you will receive an email from KORA GARRO with confirmation of your refund to your original form of payment.
Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.
EXCHANGES
At this time, we cannot process exchanges.
PRICES ARE SUBJECT TO CHANGE
KORA GARRO honors a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase. Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers.
To obtain a price adjustment, please send us an email to wecare@koragarro.com within the seven-day window. Include your order number in your email message. If you are within the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Items purchased with gift cards are eligible for price adjustments.
