Shipping policy

Estimated Dispatch Date

Upon the bank payment confirmation, the Orders are prepared within 72hrs. This preparation time can vary according to peak season. Personalized jewels have a specific preparation time which is indicated during the purchase process.

Important Information: due to the saturation of the delivery services during Black Friday, Cyber Monday and Christmas’ time, some orders might suffer from a light delay to be delivered. If your parcel has not been delivered on time, please contact us at wecare@koragarro.com  

 

Estimated Delivery Date

From 7 to 14 business working days.

Above delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.

 

Where Do We Ship To?

We ship to the following countries! Kindly note that we do not ship to PO Boxes, APO or FPO addresses at this time.

North America
United States of America (Except to Hawaii and Puerto Rico)

Europe
Belgium, Bulgaria, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland and United Kingdom.

Oceania
Australia 

 

Duties and Taxes

International shipments

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that KORA GARRO does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Foreign Transaction Fees

KORA GARRO does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of KORA GARRO.  Banks in your country may consider us a "foreign company" and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.

Should you have confirmed that the charge was made on KORA GARRO’s end, please reach out to our customer care team at wecare@koragarro.com with the details on the charges.